PRIVACY POLICY

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At Acquire Estate Agents, we are committed to building a strong and lasting relationship with you based on trust and mutual benefit. Part of this commitment means safeguarding and respecting your privacy which is essential to us. This privacy note, together with our Terms and Conditions, explains how we collect your personal data, how we use your personal data and on what basis. This privacy note also tells you about your privacy rights and how the law protects you. This policy was last reviewed and updated in June 2018

 

What information we may collect

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• Identity Data (name, date of birth, marital status, username and password – we never see your password as it is encrypted, your education and professional status, your interests and preferences, feedback and survey responses)

• Contact Data (current address and previous address, email address and telephone numbers)

• “KYC” information: to identify and verify the identity of our customers, including a copy of your passport or identity card, visa to stay in the UK if applicable, and a utility bill or bank statement as a proof of address)

• Financial Data (bank account and payment details)

• Transaction Data (details about payments to and from you)

• Technical Data (internet protocol address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identified, location data and other similar identifying information required for the customer's device(s) to communicate with websites and applications on the internet)

• Usage Data (how you use our website products and services, the full uniform resource locators clickstream to, through and from our site (including date and time), download errors, lengths of visit to certain pages, page interaction information, methods to browse away from the page and any phone numbers you use to call us)

• Marketing and Communications Data (your marketing preferences from us and our third parties and your communication preferences)

 

How we collect your data

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We might collect or receive personal data from you via our websites, forms, apps, email, phone, brand page on social media, customer surveys or otherwise. You may give this to us directly when you:

• create an account,

• apply for or subscribe to our services

• contact us for customer services

• subscribe to our marketing publications

• enter a survey or give us your feedback

We may also collect information by using automated means, such as cookies and web beacons, when you interact with our advertisements, mobile applications, or visit our websites, pages or other digital assets.

We may receive your data from third parties and public sources such as

• Our “KYC” service provider

• Credit reference agencies

• Property portals

• Third parties with your consent to disclose information about you to us that they have collected

• Web analytics service providers that administer our websites and mobile apps to help us analyse how visitors use our websites and apps

 

How we use your data and for what purpose

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We only collect and use your information under the following:

• Performance of a contract: where you enter into a contract with us and we need to process your information as part of this contract

• Legitimate interests: some information is processed by us as part of our legitimate business or commercial interest such as fraud, risk assessment, due diligence, network and information security and other core products and services as long as it does not overly prejudice you

• Public interest: such as relocations or to comply with a legal or regulatory obligation

• Consent: we will seek your clear and unambiguous consent prior to processing your data

 

Who do we share your information with

 

We do not sell or otherwise disclose personal information we collect about you, except as described in this Privacy Notice or as indicated via the consent process at the time the data is collected.

We may share your information with our teams/ departments within Acquire and member of our group (our subsidiaries, our ultimate holding company and its subsidiaries) for the purposes described in this policy.

Our websites may feature or contain links to other entities that are not affiliated with Acquire who may use or share your personal data in accordance with their own privacy policies. It is recommended that you review the third parties’ privacy policies if you decide to use relevant features.

We may share your information with the following third parties but we authorise them to use or disclose the information only as necessary to perform services on our behalf or comply with legal requirements

-Credit reference agencies

-Fraud prevention agencies

-Payment service provider

-KYC service provider

-IT providers / hosted IT solution providers

-Tenancy deposit administrators (such as Tenancy Deposit Scheme)

-Landlords or current tenants to arrange and facilitate your visit for viewing

-HMRC and regulators

-Third parties that we engage with to help us operate, improve, integrate, market and customise our product and/or services

 

How long do we keep your personal information for?

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We only keep your information for as long as necessary to perform the purposes listed above and for at least 7 years after last contact with you for legal, regulatory and accounting purposes. However we reserves the right to keep information for longer if we feel that this is in the legitimate interests of Acquire.

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Do we transfer your data outside of the European Economic Area (EEA)?

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We may transfer your personal information outside of the EEA in order to work with agents, contractors or advisors who we use to help run our product and services or to comply with our legal and regulatory obligations.

When we transfer your information to agents, contractors, or advisors outside of the EEA, we will protect that information as described in this Privacy Notice and put appropriate safeguards in place to ensure that such information is protected in the same way as if it was being used in the EEA.

 

What are your rights and choices?

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According to data protection law, you have certain rights regarding your personal information which you may exercise at any time by contacting us using the contact details listed in this policy. We will usually respond to your request to exercise your rights within 1 month of receipt.

In the event that we cannot comply with your request due to reasons such as for example our obligations to comply with any legal or regulatory requirements, we will also respond to you with explanation.

You have the right to:

• Access your personal data: you can request us to disclose what personal information we hold about you and details of how we use it. Unless otherwise specified, your information will be provided to you electronically

• Rectify any incorrect personal data we hold about you: you can either amend your personal details in “My account” or contact us to have your information updated or amended

• Erase your personal data: you can ask us to delete or remove your information. However, we may not be able to follow your request in certain cases such as in compliance with a legal or regulatory obligation

• Restrict processing your data: you have the right to restrict the processing of your personal data when you have a particular reason for wanting the restriction such as for example when you believe the data has been unlawfully processed

• Data portability: you have the right to obtain and move your personal data in a machine readable format that you can move from one IT environment to another.

• Object: you have the right to object to processing of your personal data in certain circumstances and the right to stop your data being used for direct marketing

 

Withdrawal of your consent

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You have the right to withdraw any consent you previously provided to us. The right to consent removal may be limited on some circumstances by law requirements but you will be informed appropriately

You can direct how you want to receive our marketing materials by update your preferences in “My Account”. Any changes to your preference may take approximately 24 hours to be actioned

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How to contact us / Complaints and feedback

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If you have any questions regarding  your personal data, please contact us as following

 

Telephone: 02072282629

Email: info at acquireestateagents.co.uk

Address: 278 Battersea Park Road, SW11 3BS

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If you want to make a complaint or give feedback about how we collect and process your personal information, please contact us using the above mentioned telephone, email and address. We always take your complaint and feedback seriously by investigating the matter and reporting back to you.

If you are still not satisfied with our response or if you believe we are not handling your personal data in line with the law, you have the right to complain to the UK’s data protection regulator – the Information Commissioner’s Office.

 

Updating this policy

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We may update this statement in the future so we suggest that you review this statement at regular intervals. We will also endeavour to inform you directly via email any substantial changes to our privacy statement

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Last updated June 2018